Returns & Exchanges
At NAD Electronics, we are committed to your satisfaction and offer a 30-day return window for all high-performance audio equipment purchased directly through our online store. Our goal is to ensure your home audio experience meets our rigorous standards for sonic excellence.
Initiate Your Request
Log into your account or visit our support portal to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.
Pack with Care
Securely place the product in its original factory packaging, including all internal foam inserts, cables, remote controls, and manuals to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided by our support team to the exterior of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the unit's condition and serial number at our warehouse, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing